Blue Mountain RAM Status


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All Systems Operational

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Current Status: Operational | Last Updated: September 29, 2021 at 10:31 PM ET

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Uptime Over The Last 12 Months

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Planned Update

October 21, 2021 | 7:00 AM – 8:00 AM ET

Attention Blue Mountain RAM Cloud and Cloud Essentials users: Updates are planned for Blue Mountain RAM Cloud and Cloud Essentials during the following window: Wednesday, May29th, between 6:00am and 11:00am (EDT). The Cloud and Cloud Essentials Update Documentation (R3SR5HF2 Patch Set 6) is available for download at https://download.bluemountainold.spacious.site.

There will be a brief outage between 6:00am and 7:00am while planned server maintenance involving performance and security enhancements take place. Between the 7:00am and 11:00am window, routine server maintenance will be performed for Blue Mountain RAM Cloud and Blue Mountain RAM Cloud Essentials. While we do not anticipate an impact on the availability of the system during the planned server maintenance, there is a possibility of a brief slowdown in service during this window. For more information or if you have questions, please contact Technical Support at 814-234-2417 (Option 2) or Techsupport@bluemountainold.spacious.site.

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Intermittent Outage Resolved | All Systems Operational

The intermittent authentication failures should now be resolved. The root cause has been traced to an Auth0 issue causing intermittent authentication failures. We apologize for any inconvenience this has caused. We will continue to monitor the system and will soon follow up with a root cause analysis.

 

Monitoring Intermittent Outage

August 31, 2021 4:08 pm |

We are continuing to investigate a performance issue with our authentication services that has resulted in intermittent authentication failures.  The system is generally operable, but users may occasionally encounter an error while attempting authentication actions.  We apologize for any inconvenience and we will continue to provide updates until the issue has been resolved.

Investigating Intermittent Outage

August 31, 2021 3:21 pm |

We are currently experiencing an outage with our authentication services. We are actively investigating the situation and will continue to update you on this website as more information becomes available. If you have questions, please contact Technical Support at 814-234-2417 (Option 2) or Techsupport@bluemountainold.spacious.site.

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Blue Mountain RAM is currently experiencing intermittent outages.

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Current Status: Intermittent Outage | Last Updated: December 15, 2021 at 11:03 AM ET

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Blue Mountain RAM is currently experiencing service disruption.

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Current Status: Full Disruption | Last Updated: September 29, 2021 at 10:31 PM ET

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Status Updates

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Intermittent Outage Resolved | All Systems Operational

The intermittent authentication failures should now be resolved. The root cause has been traced to an Auth0 issue causing intermittent authentication failures. We apologize for any inconvenience this has caused. We will continue to monitor the system and will soon follow up with a root cause analysis.

 

Monitoring Intermittent Outage

August 31, 2021 4:08 pm |

We are continuing to investigate a performance issue with our authentication services that has resulted in intermittent authentication failures.  The system is generally operable, but users may occasionally encounter an error while attempting authentication actions.  We apologize for any inconvenience and we will continue to provide updates until the issue has been resolved.

Investigating Intermittent Outage

August 31, 2021 3:21 pm |

We are currently experiencing an outage with our authentication services. We are actively investigating the situation and will continue to update you on this website as more information becomes available. If you have questions, please contact Technical Support at 814-234-2417 (Option 2) or Techsupport@bluemountainold.spacious.site.

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Upcoming Maintenance

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Planned Update

October 21, 2021 | 7:00 AM – 8:00 AM ET

Attention Blue Mountain RAM Cloud and Cloud Essentials users: Updates are planned for Blue Mountain RAM Cloud and Cloud Essentials during the following window: Wednesday, May29th, between 6:00am and 11:00am (EDT). The Cloud and Cloud Essentials Update Documentation (R3SR5HF2 Patch Set 6) is available for download at https://download.bluemountainold.spacious.site.

There will be a brief outage between 6:00am and 7:00am while planned server maintenance involving performance and security enhancements take place. Between the 7:00am and 11:00am window, routine server maintenance will be performed for Blue Mountain RAM Cloud and Blue Mountain RAM Cloud Essentials. While we do not anticipate an impact on the availability of the system during the planned server maintenance, there is a possibility of a brief slowdown in service during this window. For more information or if you have questions, please contact Technical Support at 814-234-2417 (Option 2) or Techsupport@bluemountainold.spacious.site.

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Recieve notifications on Blue Mountain RAM status changes and upcoming maintenance.

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Uptime Over The Last 12 Months

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All Systems Operational

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Blue Mountain RAM is currently experiencing service disruption.

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Receive notifications on Blue Mountain RAM status changes and updates.

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